Demystifying the application of lean methods lean office and service simplified the definitive how to guide goes beyond the basic tools to detail the key concepts of lean as they apply to office and service environments it begins by discussing value stream management followed by chapters on standard work flow level pull and visual management winner of a 2012 shingo prize this book . Winner of a 2012 shingo research and professional publication award demystifying the application of lean methods lean office and service simplified the definitive how to guidegoes beyond the basic tools to detail the key concepts of lean as they apply to office and service environments. Lean office and service simplified the definitive how to guide ebook locher drew amazonca kindle store. Lean office and service simplified the definitive how to guide by drew locher2011 02 11 drew locher books amazonca. Lean office service simplified the definitive how to guide book club questions 1 what are the most challenging obstacles to applying lean thinking in office and service environments 2 how does standardized work apply to the more variable office and service environments 3 how can visual management help when the work is done in a computer 4 what applications for pull systems can